AI Tool
Fin pricing, features, company info, and alternatives
A factual product page for Fin as Intercom's AI customer service agent.
Last updated April 2026 · Pricing and features verified against official documentation
Pricing
Current public pricing tiers on file for Fin, last verified Apr 15, 2026.
Essential
$29 / seat/month
Billed annually; $39 monthly. Includes Intercom Helpdesk plus Fin, which is billed separately at $0.99 per outcome.
Advanced
$85 / seat/month
Billed annually; $99 monthly. Includes advanced automation features and 20 Lite seats; Fin is billed separately at $0.99 per outcome.
Expert
$132 / seat/month
Billed annually; $139 monthly. Adds security and multibrand features; Fin is billed separately at $0.99 per outcome.
Fin for current helpdesk
$49 / month
Includes 50 outcomes when using Zendesk or another supported platform; additional outcomes cost $0.99 each.
What You Can Do With It
The main capabilities that shape how people use Fin today.
Fin resolves customer questions across support channels and helps hand off to humans when needed.
Procedures and data connectors let Fin handle more complex, multi-step requests.
Fin can be deployed with Intercom or connected to existing helpdesks.
The product is designed around a unified customer record and shared customer service workflows.
Best For
Who Fin is most clearly built for.
Support teams that want an AI agent instead of a generic chatbot.
Organizations needing customer-service automation across multiple channels.
Companies using Intercom or another helpdesk already.
Platforms
Where you can use Fin today.
Web
Chat
Phone
Messenger
Integrations
Notable connected tools and ecosystem hooks for Fin.
Zendesk
Salesforce
HubSpot
Jira
Stripe
APIs
Privacy Notes
Publicly stated data-handling notes that matter when evaluating Fin.
Fin is part of Intercom's customer service suite and inherits its helpdesk and data controls.
Alternatives
Other tools worth considering alongside Fin.
HubSpot's AI suite for CRM, marketing, sales, and service workflows.
Salesforce's agentic AI platform for building and deploying autonomous business agents.
Microsoft's low-code agent builder for internal and external Copilot workflows.
Product Snapshot
Fin is an intercom’s AI agent for customer service across chat, email, and phone. It is aimed at support teams that want an AI agent instead of a generic chatbot.
What You Can Do With It
- Fin resolves customer questions across support channels and helps hand off to humans when needed.
- Procedures and data connectors let Fin handle more complex, multi-step requests.
- Fin can be deployed with Intercom or connected to existing helpdesks.
- The product is designed around a unified customer record and shared customer service workflows.
Why It Stands Out
It is built for support teams that want an AI agent instead of a generic chatbot.
Tradeoffs To Know
- Fin is part of Intercom’s customer service suite and inherits its helpdesk and data controls.
Changes to this tool page
- April 2026 Removed a generic desktop-workflow tradeoff that was not specific enough to this tool after a catalog review.
Sources
- intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes
- intercom.com/help/en/articles/10118495-fin-for-platforms-explained
- intercom.com/about
- intercom.com/help/en/articles/7120684-fin-ai-agent-explained
- intercom.com/help/en/articles/12508017-fin-as-a-customer-agent-for-service-sales-ecommerce-and-success