AI Tool
Dovetail pricing, features, company info, and alternatives
A factual product page for Dovetail as a customer intelligence platform for feedback analysis and reporting.
Last updated April 2026 · Pricing and features verified against official documentation
Pricing
Current public pricing tiers on file for Dovetail, last verified Apr 26, 2026.
Free
$0 / month
No card required; includes one channel, one project, chat, and summarize for a single project.
Enterprise
Custom
Custom pricing available for organizations scaling and standardizing across teams.
What You Can Do With It
The main capabilities that shape how people use Dovetail today.
Centralizes calls, surveys, interviews, tickets, and reviews into projects and channels.
Uses AI Chat, AI Docs, AI Agents, AI Channels, and AI Dashboards to summarize, classify, and act on customer signals.
Connects tools such as calendar systems, Google Drive, OneDrive, Zoom, Zapier, Salesforce, Slack, Teams, Gong, and Linear.
Supports API access plus workspace controls such as SSO, redaction, audit logs, and regional data storage on higher tiers.
Best For
Who Dovetail is most clearly built for.
Product, research, design, customer-success, sales, and marketing teams that need a shared customer-intelligence workspace.
Teams that want AI-assisted synthesis and reporting anchored to source data.
Enterprise buyers that need permissions, redaction, SSO, audit logs, and regional data storage controls.
Company
Leadership and company context for Dovetail.
Founders
Benjamin Humphrey, Bradley Ayers
Platforms
Where you can use Dovetail today.
Web
API
Integrations
Notable connected tools and ecosystem hooks for Dovetail.
Google Drive
OneDrive
Zoom
Zapier
Salesforce CRM
HubSpot CRM
Slack
Microsoft Teams
Gong
Linear
Privacy Notes
Publicly stated data-handling notes that matter when evaluating Dovetail.
Dovetail says users can authenticate via Google, Microsoft, or password on all plans, and enterprise workspaces can configure SSO with Auth0, Azure Active Directory, Okta, Google, or another OpenID Connect provider.
Dovetail says workspace data can be stored in the United States, Europe, or Australia, while billing, contact, access, and support-related data continue to be stored in the United States.
Dovetail says its AI features use tailored AI infrastructure on AWS and points readers to its Privacy Policy, Data Processing Agreement, and Trust Center for handling details.
Compliance
Public compliance or enterprise-governance signals we found for Dovetail.
SOC 2 Type II
ISO 27001
HIPAA
GDPR
Access
How to integrate or build around Dovetail.
Public API
Yes
Docs
Available
Alternatives
Other tools worth considering alongside Dovetail.
Enterprise work AI platform for search, agents, and knowledge-grounded workflows.
Workspace AI for docs, search, meeting notes, and agent-driven internal workflows.
Google's source-grounded notebook and research assistant for documents, links, and notes.
Product Snapshot
Dovetail is an AI-native customer intelligence platform for centralizing customer feedback, analyzing qualitative data, and sharing findings across teams.
What You Can Do With It
- Import or connect feedback from calls, surveys, interviews, tickets, and reviews into projects and channels.
- Use AI Chat, AI Docs, AI Agents, AI Channels, and AI Dashboards to summarize, classify, and act on customer signals.
- Connect tools such as calendar systems, Google Drive, OneDrive, Zoom, Zapier, Salesforce, Slack, Teams, Gong, and Linear.
- Use workspace controls such as SSO, redaction, audit logs, and regional data storage on higher tiers.
Why It Stands Out
It combines customer-feedback analysis, reporting, and enterprise governance in one workspace.
Tradeoffs To Know
- The public pricing page only shows Free and Enterprise plans.
- Advanced features and API access are tiered, so buyers should confirm the current workspace plan before relying on them.
Sources
- dovetail.com/pricing
- dovetail.com/blog/series-a
- dovetail.com/blog/dovetail-awarded-startup-grant
- dovetail.com/careers/account-executive-enterprise
- dovetail.com
- docs.dovetail.com/help//what-is-dovetail
- docs.dovetail.com/help/security-information
- dovetail.com/blog/dovetail-launches-customer-intelligence-platform
- docs.dovetail.com/integrations/dovetail-api